Customer Service

EMERGENCY CONTACTS / PROCEDURES

In an emergency, contact our office during regular business hours:
(M-F  8:30am - 5:00pm) at (815) 756-6698.

After business hours, consult the emergency phone list below.

• Fire/Police:  911
• Electric: Com Ed 800-334-7661
• Gas:  NICOR 888-642-6748
• Heating & Cooling:  Breezy's Heating & A/C 815-758-4492
• Plumbing:  Shut off main water valve; call Brian Grainger Construction, Inc. pager

Brian Grainger Construction, Inc. emergency pager number

(815) 739-9542

Emergency service is constituted by something causing danger or that will result in a repair being much more costly if not attended to immediately.  The following situations are examples that qualify as an emergency:

• Total loss of heat when outside temperature is below 45 degrees F.
  (Loss of air conditioning is not an emergency)
• Total loss of electricity. (Call your utility company before reporting this to Brian Grainger Construction, Inc. or an electrician)
• Total loss of water. (Check with the water department to be certain the problem is not a general outage in your area)
• Plumbing leak that requires the entire water supply to be shut off.
• Gas leak. (Call NICOR)