Customer Service

Caring for your Home

Brian Grainger Construction, Inc. has built a solid home for you using quality materials and experienced craftsmen.  All materials used in the construction of your home meet our specifications for quality and durability. We supervise all work done on your home to attain the best results for your investment.  A home is one of the last hand-built products left in the world.  Assembled with both natural and manufactured materials, the components interact with each other and the environment.  Although quality materials and workmanship have been used in your home, this does not mean that it will not require care or maintenance.  A home requires care and attention from day one.  For a quality home that lasts a lifetime, general homeowner maintenance is essential.

Maintenance and Use Guidelines

Brian Grainger Construction, Inc. is proud of the homes we build.  We strive to create long-lasting value.  This cannot happen unless you properly maintain your home and all of its components.  Maintenance is necessary because of normal wear and tear, the materials used in your home, and normal service required by the mechanical systems.  Natural changes in temperature and humidity also affect your home and should be monitored.

Many times a repair done immediately saves a more serious, time consuming and costly repair later.  Neglect of routine maintenance can void applicable warranty coverage on all or part of your home.  With attentive care, you ensure your enjoyment of your new home for years to come.  The attention you provide contributes significantly to the health and safety of your family.

It is impossible to anticipate and describe every attention needed for good home care, but we have tried to cover as much as possible in this manual. The subjects covered include the components of your home, listed in alphabetical order.  Each subject includes suggestions for use and maintenance, followed by Brian Grainger Construction Inc.’s limited warranty guidelines. If you have any questions or concerns that fall outside of what is covered in this manual, please feel free to contact us.

Please take time to read the literature provided by the manufacturers of consumer products and other items in your home.  The information in that material is not provided in this manual. Complete and mail the manufacturer’s warranty registration cards included with their materials.  In some cases, manufacturer’s warranties may extend beyond the first year and it is in your best interest to be aware of the extent of coverage.